Refund policy

RETURNS/REFUNDS

We hope that you are happy with your order but if you are unhappy we offer a 14-day refund on our products. 

When making a return please be aware of the following:

Items must be returned in a fully resalable condition, which means being unused and in the original packaging. We reserve the right to refuse a return on items deemed not to be resealable. If you wish to make a return then please  please contact us via hello@createdbylau.com 

Due to hygiene reasons, we do not offer refunds for jewellery for piercings such as earrings or any custom makes, however, if your item arrives damaged or is faulty please notify us within 7 days of receiving the product to discuss options. If you have any other concerns with your item, please contact us via hello@createdbylau.com and we will endeavour to find a favourable outcome for you. We will do our very best to work with our customers but ask that you keep in mind this is a small business!

CONDITIONS OF EXCHANGE
Buyers are responsible for return shipping costs and if the item is not returned in its original condition, the buyer is responsible for any loss in value. Please send us an email to arrange an exchange via hello@createdbylau.com.